Our Philosophy, simply put is that if  the accident was not your fault your inconvenience should be kept to an absolute minimum. To that end, if as a result of the accident, your vehicle is rendered legally un-drivable we will provide you with a 'like  for like' replacement as soon as possible.


In the vast majority of cases prestige works to the guidelines agreed with vehicle manufacturers and the BVLRA - typically these do not exceed 6 months of 15000 miles.

In accordance with the BVLRA's strict 'code of conduct' all our vehicles are cleaned before delivery an go through as series of checks before they are deemed 'ready to hire':

• Check fluid and oil
• Check boot-spare tyre, tools and jack
• Check tyre wear
• Clean interior
• Clean exterior
• Clean windows
• Empty ashtrays
• Check all accessories are operational
• Check lights, brakes, steering and wipers

 
In the unlikely event that you are involved in an accident you should do the following:

Obtain as much information as possible by completing the 'accident report form' in your pack - if you do not have this with you at the scene of the accident then at least obtain the following:

• The other drivers name, address, telephone number and insurance details

• Detail of any witnesses

• Time and place of accident

• Police reference numbers if they attend 

All Prestige vehicles are covered by the RAC or AA. In the unlikely event that your Prestige replacement vehicle should suffer a mechanical breakdown then contact the number of the relevant breakdown service provider as seen on your windscreen and quote the vehicle registration. If you have any difficulty then you may wish to contact our office for assistance: Telephone number 08452 26 26 04 

All penalty charges incurred by you during the duration of the hire period are payable by you upon demand. A £25 administration charge will apply.

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